How long are the remote video visits and how much do they cost?
Each video visitation is 15 or 30 minutes and costs $7.00 for the entire 15 minutes, or $15.00 for the entire 30 minutes. You or the inmate may terminate the call at any time, however you will be charged for the entire scheduled time of visit. For more information, please visit Smart Jail Mail.

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1. How long are the remote video visits and how much do they cost?
2. I lost my password, I had connection problems, transaction issues, or I am having problems using the system. What should I do?
3. Can I still visit by video using the regular visitation systems at the Western Virginia Regional Jail, Montgomery County Jail, Roanoke County Jail and Franklin County Jail?
4. Are there any rules while my video visit is taking place?
5. What happens if I miss my video visitation or forget to log on?