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1. How long are the remote video visits and how much do they cost?

Each video visitation is 15 or 30 minutes and costs $7.00 for the entire 15 minutes, or $15.00 for the entire 30 minutes. You or the inmate may terminate the call at any time, however you will be charged for the entire scheduled time of visit. For more information, please visit Smart Jail Mail.

2. I lost my password, I had connection problems, transaction issues, or I am having problems using the system. What should I do?

Have your visitor include the Western Virginia Regional Jail, your Housing Unit, the transaction date, your name, and their contact information. If you experience technical difficulties with your Remote Visit, please have your visitor go to Contact Us at Smart Jail Mail.

3. Can I still visit by video using the regular visitation systems at the Western Virginia Regional Jail, Montgomery County Jail, Roanoke County Jail and Franklin County Jail?

Yes, you may continue to visit by using the standard video visitation system. For more information, please contact the Jail at 540-378-3700.

4. Are there any rules while my video visit is taking place?

Yes. All visits are subject to monitoring at any time, so any signs of indecency, including nudity or pornographic activities will result in termination of the visit and future visits. For more information, please contact the Jail at 540-378-3700.

5. What happens if I miss my video visitation or forget to log on?

If you or the inmate miss your scheduled Remote Visit time for any reason and the visit does not start on both sides, the credits will be refunded back to your account and you can use the credits to schedule a visit for another time or send messages/photos instead. For more information, please visit Smart Jail Mail.