I lost my password, I had connection problems, transaction issues, or I am having problems using the system. What should I do?
Have your visitor include the Western Virginia Regional Jail, your Housing Unit, the transaction date, your name, and their contact information. If you experience technical difficulties with your Remote Visit, please have your visitor go to Contact Us at Smart Jail Mail.

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1. How long are the remote video visits and how much do they cost?
2. I lost my password, I had connection problems, transaction issues, or I am having problems using the system. What should I do?
3. Can I still visit by video using the regular visitation systems at the Western Virginia Regional Jail, Montgomery County Jail, Roanoke County Jail and Franklin County Jail?
4. Are there any rules while my video visit is taking place?
5. What happens if I miss my video visitation or forget to log on?